Refund policy
The CalDigit Asia-Pacific Shop is managed and operated by Castle Rock, Inc. All products from the Shop are shipped direct from Castle Rock, Inc. based in Taiwan.
Return Policies
At CalDigit we have a passion of making products that enrich your digital life. If for any reason the CalDigit product you bought does not perform up to your satisfaction and our friendly staff is not able to resolve your concerns, we are happy to take it back.
CalDigit Asia-Pacific Shop customers have 14 days to return any undamaged items along with all the accessories and original packaging for a full refund less any S&H fees. Customers are responsible for return freight back to CalDigit Asia locations.
To return an item, your order must meet the following criteria:
- Product must have been purchased from the CalDigit Asia-Pacific Shop.
- Customer must request for a refund within 14 days of receiving the products.
- Product must be undamaged and in the same condition as it was purchased.
Please email CalDigit Asia: asia@caldigit.com to obtain an RMA (Return Merchandise Authorization) number before sending the item back to us. CalDigit does not accept returns that have not been authorized in advance and the item will be returned to you.
The customer is responsible to make sure that the item is returned to CalDigit in good condition. CalDigit is not responsible for any returns that do not arrive at CalDigit that are either lost or damaged. We recommend that returned items are sent back to CalDigit with a shipping service that provides insurance and tracking capabilities such as UPS, FedEx or DHL.
If CalDigit deems the item to be damaged you will not receive a refund and the item will be returned to you.
Warranty Information
What are the steps for getting a CalDigit product repaired or replaced while under warranty?
1. Contact CalDigit support to troubleshoot any issue first.
2. CalDigit supports verifying your warranty status using your product serial number.
3. CalDigit support will provide you with an RMA number and shipping instructions.
4. Ship back your defective product for repair or replacement, be sure to include return shipping instructions.
5. CalDigit will repair or replace your product and ship it back to you.
How much will service be if I’m within warranty?
Depending on the models, warranty service for eligible repairs is available at no charge up to 12 or 24 months from the date of purchase. However, you will be responsible for all expenses incurred in transporting your CalDigit product to the CalDigit repair facility.
What will void my warranty?
CalDigit’s Warranty excludes coverage for damage resulting from a number of events, including accident, liquid spill or submersion, unauthorized service, and unauthorized modifications. In addition, the product is excluded from warranty if; its warranty period has expired, the label attached to any screw, which marked with “WARRANTY VOID IF REMOVED,” is destroyed or removed, the product has been misused, man-caused, or subjected to unauthorized disassembly. If the damage is outside the scope of warranty coverage, service may be available, but all service charges will be your responsibility.
Who pays for transport when returning a CalDigit product for warranty repair or replacement?
For those products which are not DOA (Defective-on-Arrival), the transportation charges for returning the faulty unit to CalDigit will be at the customer’s expense. The fees for shipping the repaired unit or replacement from CalDigit to customers will be at CalDigit’s expense. Should there be DOA, CalDigit will take full responsibility for transportation charges of round-way shipping for faulty and replacement units. Expedited shipping options are available, at the customer’s expense, if requested.
How long will my CalDigit service take?
Service times often depend on the nature of the issue and the availability of service parts. Be sure to ask how long service will take when you set up service with CalDigit’s technical support team.
If I return a defective product to CalDigit for repair, will my data stored in there be recovered?
The repair service is limited to the hardware. CalDigit cannot guarantee the integrity of data remains after the hardware is repaired. We also make no provision for the service of data recovery.
What is an RMA number and how can I get one?
RMA stands for Return Merchandise Authorization. All products being sent back to CalDigit require an RMA number, regardless of repair or replacement. To obtain an RMA number please contact CalDigit Support. Have your CalDigit serial number handy.
What if my product is discontinued and cannot be repaired or replaced?
In the unlikely event that CalDigit cannot repair or replace your product, CalDigit will provide equivalent products of equal or greater value.
Pre-Orders
From time to time, the CalDigit Asia-Pacific Shop sells pre-orders for pre-release items. CalDigit strives to ship the items within the time-frame indicated on the shop item page. However, there may be instances when the pre-order item is delayed or cancelled. In the case of a cancellation the customer is entitled to a full refund.
Order Acceptance/Confirmation
CalDigit, in its sole discretion, may refuse or cancel any order and limit order quantity. CalDigit may also require additional information prior to accepting or processing any order. Once we receive your order that was placed on caldigit.com we will provide you with an email order confirmation. Your receipt of an order confirmation does not signify CalDigit's acceptance of your order nor does it constitute confirmation of our offer to sell. We are simply confirming that we received your order. CalDigit reserves the right at any time after receiving your order to accept or decline your order for any reason. If CalDigit cancels an order after you have already been billed, CalDigit will refund the full billed amount.
Consumers Only
The CalDigit Asia-Pacific Shop sells and ships products to end-user customers only and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale. If you are a reseller or distributor contact our Asia sales team ( asia@caldigit.com ).
Availability
There may be occasions when CalDigit confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, CalDigit will cancel the order and refund your purchase price in full.
Customers are responsible for any import fees/tariffs for international shipments.
CalDigit reserves the right to change, amend, modify, suspend, continue or terminate all or any part of the policies either in an individual case or in general, at any time without notice.